Customer Policy

Warranty Policy :

Warranty period is 4 years from the date of import, as mentioned on the MRP tag.

If the MRP tag is not available, the date of manufacturing on the inner label of the product will be considered to calculate the 4-year period.

If the date of manufacturing is also unavailable, the warranty is then reduced to 6 months from the date of the customer invoice. Click to know more

Warranty Policy	Website	Stores
Communication	A mail to be shared with the customer care at columbiacare@chogoriindia.com with the images of the product, the original invoice and MRP tag
Return	Product purchased on website in India will be returned to our central warehouse or the nearest store and would be subject to quality check by our designated team.	Product purchased from a Columbia/Adventuras store in India need to be returned to the nearest store and would be subject to quality check by our designated team.
Shipping	If returning to the central warehouse, company will take care of all costs of shipping. If returning to the nearest store, the customer has to self-drop the product.	If returning to the nearest store, the customer has to self-drop the product.
Documents	Customer must retain the original invoice and MRP tag of the product and present it when returning the product.
Turn-around time	Standard Turnaround Time is 2-3 weeks from date of receipt.	Standard Turnaround Time is 1-2 weeks from date of receipt.
Actions taken	When the product is received under the warranty, we would replace it, repair it or offer exchange with a different product in lieu of the damaged product. The quality team updates on further procedure post checking if the defect is genuine. Customer care team connects with the customer on final decision shared by quality team.
Jurisdiction	In case of dispute, it’s up to the sole discretion of Chogori India Retail Ltd.(CIRL) for further course of action. All disputes will be subject to Delhi jurisdiction.
Warranty Exclusions	Our warranties cover mainly manufacturing defects like materials and workmanship. Our warranty does not cover damages that result from accident, misuse, abuse, negligence or or the natural breakdown of materials over time. It does not cover normal wear and tear or damages such as abrasion, scratches or fading. The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. If the product has already been repaired outside of CIRL, this would make the warranty void. Outdoor Tribe Loyalty Points from original invoice will be deducted in case of a refund. This policy is applicable to Indian customers only, for products sold by Chogori India Retail Limited(CIRL).
Limitation of Liability.	Chogori India Retail Limited (CIRL) and its suppliers’, partners, affiliates’, and agents’ maximum liability pursuant to this limited warranty, or any other express or implied warranty, is limited to the purchase price you paid for the product. Neither CIRL nor its suppliers, partners, affiliates, or agents are liable for any inability to perform under this limited warranty due to events beyond its or their control, such as acts of god, or for property damage, personal injury, loss of use, or other consequential, punitive, or special damages, however caused, whether for breach of warranty, tort (including negligence), strict liability or otherwise, other than those damages which are incapable of limitation, exclusion or restriction under applicable law.

Return/Exchange :

At Columbia, we prioritize your satisfaction. initiating a return is simple. Return the original purchase, and upon

passing our quality checks, receive a refund to the original payment source. Place a new order for the desired item.

For a seamless process, Click to know more

Return/Exchange Policy	Website	Stores
Process	Visit the ‘My Orders’ section in your account and click on the ‘RETURN’ tab and confirm your RETURN.	Visit the nearest Columbia Sportswear or Adventuras store in India only.
Eligibility	The purchase was made from www.columbiasportswear.co.in or www.adventuras.in website only.	The purchase was made from any of above branded chain of stores.
Return Flexibility	To save your time you can now visit any Columbia/Adventuras exclusive retail store to execute your return for the purchase(s) made on either websites. If returning to the central warehouse, company will take care of all costs of shipping. If returning to the nearest store, the customer has to self-drop the product.	The product has to be returned to the nearest store.
Return Request	The return request is raised within 30 days of receipt of goods.
Condition of Product	Your product must be in original, unworn condition and in brand tags/packaging.
Documents	Customer must retain the receipt of the product and present it when returning the product.
Exchange of product	The process of exchanging a product will be through a return and placing a new order, hence, you need to place a new order once the existing order is returned and the same pass all quality checks. The money shall be refunded back to the original source of payment in 7-10 working days.	Exchanges will be restricted to size changes and style changes, of the same MRP and subject to availability.
Exclusions	Return/Exchange policy does not apply to baselayers & Undergarments.
Additional Points	In case of Cancellation of any article on either website, the same is allowed before the order gets shipped. In case an order is in transit, it can’t be canceled. In case of purchases made outside of India, customer care in India will advise further course of action.. A product must have its original tags and packaging intact for a successful return. This includes Chogori's Tagloop, a plastic tag with a unique serial ID that's attached to eligible items before shipping. Customers can only return products if the Tagloop is intact.

EMI Terms and Conditions :

Dive into a world of convenient payment options, allowing you to enjoy your favourite products without breaking the bank.

Learn more about our EMI terms and conditions by Clicking here

Outdoor Tribe Loyalty Points :

Embark on a rewarding shopping journey with our exclusive Outdoor Tribe Loyalty Program. Earn points every time you shop with us, adding an extra layer

of adventure to your purchases. Join the tribe and accumulate points for exciting rewards. Happy adventuring! Click here to know more about the Outdoor Tribe Loyalty Program

LOCATION

PINCODE

Customer Policy

Warranty Policy :

Return/Exchange :

EMI Terms and Conditions :

Outdoor Tribe Loyalty Points :